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Cancellation & Returns Policy

Cancellation Policy

In the event an order is cancelled or does not meet the client’s expectation, Blue Soda Promo will make every effort, to modify or cancel your order. If the order has not yet started the production process, no additional modification or cancellation fees will be applied. In the case of modifications, the set-up fees and run charges may vary from the original quote depending on your requirements. If the order has reached the pre-production set up phase, there may be cancellation or modification charges that apply. All of these charges will be quoted to you before any action is initiated. In the case of modifications, the set-up fees and run charges may be different depending on your requirements. Please note that any modifications will add to production times.

Return Policy

Blue Soda Promo guarantees the quality of all items produced. In the unlikely event that a product is misprinted or defective, Blue Soda Promo will provide a credit or replace the items free of charge. A misprinted item is a product that has an imprint that is different than the proof that was provided. Due to the nature of our business, Blue Soda Promo will not accept returns for items that are not misprinted nor defective. Blue Soda Promo will make every accommodation possible to satisfy the needs of the customer. Blank products returned on personal preferences are handled on a case-by-case basis. Re-stocking fees may apply.