What kind of artwork can I send?
You can send us almost anything and our terrific group of graphic designers can convert it so we are able to send it to print. However, there are a few file formats that will speed up the process. We are looking for vectored artwork, so if you have your art in any of the following formats, we’d really appreciate it: .ai, .eps, .pdf. If you don’t have your art in those formats, these formats will work just as well: .psd, .jpg, .jpeg, .png, .tiff, .gif, .doc, .docx.
What if I cannot get the artwork in the correct format?
Leave that up to us. Send us whatever you have and we’ll make it work at NO COST to you.
What if I don't have artwork?
No problem. Our talented team of graphic designers is here to help and will work with you to create a logo and, as always, all of our art services are FREE!
Do you keep my art on file?
Absolutely. We keep your art on file for up to two years since your last order to make reordering simple and easy.
Where do I send my artwork?
The best way to ensure your artwork gets to where it’s going is to upload it with your order. You can also email it to your account manager. If you can’t remember who that is, you can always send it to firstname.lastname@example.org and we’ll make sure it gets to the right person.
Can I specify a PMS color for my imprint?
PMS matching isn’t possible. To avoid this we will typically recommend the closest stock color to save you money.
How can I ensure the font I selected will be used?
We have thousands of fonts at our fingertips. If you do not see the specific font you’re looking for, that doesn’t mean we don’t have it. Just let us know which font you need and we’ll do our best to match it. Better yet, if you have the font file (.ttf or .oft), you can send it to your account manager or email@example.com and we’ll make sure the graphic design team gets their paws on it.
Can I order multi-color or full-color imprints?
You sure can. By default, the majority of items on our website are priced to include a one-color, one location imprint. However, we do have plenty of items that are priced with full color art in mind. If you need more than one color, just let your account manager know and they can revise your invoice or steer you to specific products.
How fast will I get my order?
That is hard to say. Most products on the site have a “Standard Production Time.” The Standard Production Time is how long it will take to produce the items with your imprint. However, we also carry hundreds of items that can ship the following business day, because we know that sometimes you just need it ASAP. This does not include shipping time, but we can expedite shipping as needed to meet your needs.
Can I split my order and ship to multiple locations?
Yes! We can ship to two locations free of charge. Shipping to more than two locations may result in additional charges.
Can I ship internationally?
Yes! Duties and taxes will apply.
Can I ship on my own shipping account?
Absolutely! All we’ll need is your shipping account number as well as the billing address for the account.
How can I find out the status of my order?
An account manager will send you tracking once your order has shipped. If you have additional questions or concerns, you can always reach out to your account manager or call us at 1-888-206-3047. Our business hours are Monday-Friday 9 a.m. – 5 p.m. central time.
What if I need my products for a specific event date?
If you have a specific date that you need to hit, make sure to let us know right away. Our account managers will do their best to source the products you need that also meet your deadline.
How can I pay for my order?
One of our account managers will send you an invoice that can be paid online with a credit card once you’ve approved an art proof. If you need to pay by check or money transfer, your account manager will provide you details on how and where to send it. If you’d like to apply for Net 30 terms with Blue Soda Promo, please reach out to firstname.lastname@example.org or let your account manager know.
What type of payments do you accept?
We accept all major credit/debit cards and you can pay by check. On occasion, we may ask that you pay by money transfer. You can also apply for Net 30 terms.
When do you charge my credit card?
You will be asked to pay for your order after you approve your art proof. At that time we will charge your credit card so we can place the order.
Net 30 Terms
Government agencies such as public schools can use a P.O. and be billed on Net 30 without application. Otherwise, reach out to your account manager or email@example.com to inquire about our easy application process.
Requesting a Quote
Every product page has three forms (Order Now, Create Virtual Preview, and Request Free Sample). After filling out any one of these forms, an account manager will contact you within an hour (during business hours) with what you requested and will include a quote as well.
How can I place an order?
Placing an order on Blue Soda Promo is easy. When you’ve settled on a product you’d like to order, select how many you’d like to order as well as the color of the product (if applicable) and click the green, “Order Now,” button. In the next four steps, you will fill out your contact information, upload your logo and review your order before submitting. After that, you’re all done! No payment is needed upon ordering. You won’t be expected to pay until you’ve reviewed all your order details, approved an art proof and received your invoice.
What happens after I place my order?
An account manager will contact you to confirm your order details and send you an invoice. You will not be expected to pay for your order until you have approved an art proof.
Can I cancel or change my order?
If you need to change or cancel your order you can do so up until you approve your art proof. Once you’ve given approval, your order will go into production and cannot be cancelled. Rush projects also cannot be cancelled due to their tight deadlines.
What are set up fees?
A set up fee is a charge to cover the costs of creating the stencil for your logo. These stencils are typically called screens which are what we use to print your logo on different products. There is typically one screen for each color in your logo. Set up fees also cover other types of imprinting like digitizing for embroidery, debossing, foil stamping, etc.
If I reorder an item will I pay set-up charges again?
Nope! If you don’t change a thing, we never have to charge you those set-up fees again. This means if you reorder the same product with the same exact art, you’ll only pay those set-up fees once!
Will I see a proof before my order goes into production?
Yes, you will see an e-proof! That being said, there are a few exceptions. If your order is a rush, we cannot promise a traditional e-proof. However, our art team will create a virtual mockup and send you your logo on an art template before sending it to production.
Do you charge sales tax?
We collect all applicable taxes for goods and services shipped into Illinois and Texas. Customers in other states may be required to remit use taxes. If your organization is exempt, contact your account manager and they will take care of it.
Can I see a sample?
Yes! We’re happy to send you a sample of the item(s) you’re considering. We send the samples free of charge and in most cases they are yours to keep. However, these items will NOT have your logo on them. They will either come blank or with a random imprint. Occasionally (for expensive items) we may charge you upfront for the item, but you’ll be reimbursed after you order. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at any time.
Can I order in quantities smaller or larger than those shown?
The minimum quantity shown is the required minimum, although if you need fewer or if your budget won’t allow, please contact us and we’ll try to help. We have access to hundreds of thousands of products. Even if it’s a product not listed on our website, that doesn’t mean we can’t make it happen for you! If you need to order more than the quantities shown, again please contact us. You may qualify for additional discounts!
What if I only want 1 item without a logo?
We specialize in branded merchandise and, unfortunately, are not in the business of selling one-off items to individuals.
How does your price guarantee work?
Being a top 50 distributor in our industry has its perks. Blue Soda Promo has built a massive network of relationships around the country which allows us to match our competitors pricing.